Privacy Policy

RoyalCellz Privacy Policy

Effective Date: October 21, 2025

This Privacy Policy describes how RoyalCellz (referred to as “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, www.royalcellz.ca.

1. Personal Information We Collect

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Device Information (Automatically Collected)

We automatically collect the following information when you access the site:

• Usage Data: Details about how you browse the site (pages viewed, time spent, click-through paths).
• Technical Data: Your IP address, time zone, and information about the web browser and operating system you are using.
• Tracking Technologies: Data collected via cookies and similar technologies to improve site functionality and marketing efforts.

B. Order Information (Provided by You)

We collect the following personal information to process your transactions and fulfill your orders:

• Contact Details: Your full name, email address (contact@royalcellz.ca), and phone number (+1 647-700-4955).
• Shipping & Billing Address: The physical address required to deliver your parts and accessories.
• Payment Details: We collect payment information (e.g., credit card number, expiry date) which is securely processed by our third-party payment gateways (like Shopify Payments or PayPal). RoyalCellz does not store your full credit card information.

2. How We Use Your Personal Information

We use your Personal Information to:

• Process and Fulfill Orders: To complete your transactions, process payments, arrange for shipping from 3450 Platinum Dr Unit 2, Mississauga, ON L5M 2S4, Canada, and provide you with invoices and order confirmations.
• Communicate with You: To respond to inquiries, send support notices, and provide updates on your order status.
• Marketing and Advertising: To provide you with targeted advertisements or marketing communications we believe may be of interest to you, based on your purchasing history. You can opt out of these at any time.
• Security and Fraud Prevention: To screen our orders for potential risk or fraud.
• Site Improvement: To analyze site usage and trends to optimize the performance and usability of our website and services.

3. Sharing Your Personal Information

We share your Personal Information with third parties only when necessary to run our business and provide services to you.

• Service Providers: We share information with partners who perform services on our behalf, such as shipping carriers (e.g., Canada Post, FedEx) and payment processors.
• Legal Compliance: We may disclose your information if we are required to do so by law, to comply with a subpoena or search warrant, or to protect our rights.
• E-commerce Platform: Our store is built on WooCommerce (WordPress), and the data handling practices of that platform also apply.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site usage, and remember your preferences. You have the right to accept or refuse cookies. If you choose to refuse our cookies, some parts of the site may not function properly.

5. Your Rights (Canada and US)

Depending on your location, you may have the right to access the personal information we hold about you, request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the information below.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

• Email: contact@royalcellz.ca
• Phone: +1 647-700-4955